Volunteer Social Policy Co-ordinator

We are currently recruiting for this role. Please download the application pack below.

• Wandsworth Citizens Advice Bureaux do not only give advice and information, our  social policy work aims to spot situation where our clients have experienced injustice or discrimination and try to resolve the underlying problem by raising concerns about policies, services and practices. We use our client experiences to feed back to policy makers with the aim of producing a change for the better at both local and national level. 

  
  

• Provide support and guidance to advisers on social policy work
  • Help advisers to identify suitable cases for social policy work.
  • Check completed Bureau Evidence Forms.
  • Give feedback to advisers and managers on completed Bureau Evidence Forms.
  • Complete Bureau Evidence Forms from advisers’ Quick Evidence Forms.

  Submit completed Bureau Evidence Forms to Citizens Advice

  
  

• A strong sense of justice.
• Understanding of the importance of social policy work.
• Understanding of key current social issues, and their potential impact on CAB clients.
• Commitment to the aims and principles of the CAB service.
• Ability to give feedback clearly and sensitively.
• Good report-writing skills.
• Ability to analyse complex information.
• Ability to work constructively with other agencies.
• Ability and willingness to work as part of a team.
• Ability to work on own initiative, within given guidelines.
• Desire to continue learning.
• Basic IT skills and willingness to learn further IT packages.
• Good level of written and spoken English.