Gateway Assessor |
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Key work areas and tasks
The volunteer role need not be any different to the paid role (although you must, of course avoid any employment-related language). |
Gateway Assessing
- Assess clients’ problem(s) using sensitive listening and questioning skills.
- Identify key information about the problem including time limits, key dates and any requirement for urgent advice or action (using Adviceguide, scripts and any other diagnostic tools, as necessary).
- Identify and summarise the essence of the problem.
- Establish what the client wants.
- Assess and agree the appropriate level of service, taking into consideration the client’s ability to take the next step themselves, the complexity of the problem and the bureau’s resources.
- Refer clients appropriately (both internally and externally) to suit clients’ needs following agreed protocols, including making arrangements and informing clients of what to expect.
- Signpost clients appropriately to suit their needs following agreed protocols.
- Record information given during gateway assessment interviews onto CASE gateway screens.
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Discrimination
- Identify if there is any question of discrimination.
- Be aware of the bureau procedures for dealing with actual and potential discrimination issues.
Social policy
- Identify social policy issues
- Assist with social policy work by providing information about clients’ circumstances through the appropriate channel.
Professional development
- Keep up to date with legislation, policies and procedures and undertake appropriate training for gateway assessment.
- Read relevant publications.
- Prepare for and attend supervision sessions / team meetings / staff meetings / external meetings as appropriate.
Administration
- Use IT for record keeping.
- Ensure all work conforms to the bureau’s systems and procedures.
Other duties and responsibilities
- Undertake such other duties and tasks as may lie within the scope of this post.
- Demonstrate commitment to the aims and policies of the CAB service.
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
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Please read the guidance and
information before completing the application |
General information for
applicants
Notes for application form - Advisers
Person specification
Convictions to be declared
Please only return to us the completed application form below:
Application Form - Word version
Application Form - For printing and manual completion
This
page was last updated on
15/08/11.
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WANDSWORTH CITIZENS ADVICE BUREAUX
